Clinc, an artificial intelligence company focused on the banking industry, has announced an agreement with Visa that will see Clinc’s conversational AI banking experience to financial institutions and banking customers around the world.
Beginning today, banks, credit unions and financial institutions leveraging Visa APIs can enable Clinc’s voice-first digital banking technology for their credit card customers. The service is aimed at small and medium banks to allow them to better compete with larger institutions.
Clinc offers a complete conversational AI solution with an industry leading 90% containment rate. The multi-language solution enables end users to converse with their bank account in a natural and conversational way with no special keywords, phrases to memorise or templated questions to learn.
Within a bank’s mobile app, using voice, digital banking users will be able to check balances, dispute transactions, turn cards on and off, pay bills and more.
“Our goal has always remained the same – to create technology that makes people’s lives easier,” said Lingjia Tang, Clinc co-founder and interim co-CEO. “Partnering with a leader like Visa is a milestone for Clinc, and this API integration is going to offer small and mid-size banks a similar experience that some of the largest banks in the world are using. This kind of capability and cutting-edge AI wouldn’t otherwise be accessible without Visa.”
Clinic launched its first product in 2016 and has been a pioneer in the conversational AI category. Clients include Barclays, USAA, and OCBC Bank. Its AI platform has also been rolled out to car manufacturers, quick service restaurants, and healthcare companies, and its products are used by over 35m people worldwide.